If you, are for whatever reason, not happy with the products you ordered from the SUPRA Website, you may return the products delivered to you within 14 calendar days after receipt of the merchandise, as long as:
We will not accept returned products that do not comply with these instructions. After receipt of your goods, a refund will be issued excluding the shipping costs.
Please note that it can take up to 5-8 business days after receipt of your goods before we will refund you due to inspection and payment processing. Refunds will be given in the same form of payment as the original purchase.
We currently offer free returns provided you use our prepaid return label (see instructions below). If you don’t use our return label we cannot guarantee the tracking and the delivery of your return.
You are entitled to return a product, ordered via the official European SUPRA web shop, that is defective or otherwise not in conformity with the ordered product. You can do so within 12 months after date of purchase. This does not affect your statutory rights. In the event your claim is justified, a full refund will be issued.
Please follow the below instructions to prepare the collection:
Arrange Collection or Drop-off:
Call UPS using the telephone number reflected on the collection label.
Go to the UPS site to find the nearest drop off location.
Product exchanges are currently not possible, but you do have the option of returning your product. In order to receive another product, color or size, you will have to place a new order on the SUPRA Website.